Terms and Conditions
Welcome to www.hexinhats.com (the "Site"). This website is operated by Baoding Hexin Imp. & Exp. trading Co., Ltd ("we," "us," "our"). By accessing or using our Site, you ("you," "your," "user," "customer") agree to be bound by the following terms and conditions ("Terms and Conditions").
Please read these Terms and Conditions carefully before using our Site or purchasing our products.
1. User Rights and Responsibilities
- Eligibility: You must be at least the age of majority in your state or province of residence, or possess legal parental or guardian consent, to use this Site and enter into a contract.
- Account Information: If you create an account on our Site, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.
- Accuracy of Information: You are responsible for providing accurate, current, and complete information during the registration and purchase process. We are not responsible for errors in order fulfillment due to inaccurate information provided by you.
- Prohibited Uses: You may not use our Site or its content for any unlawful purpose or to solicit others to perform or participate in any unlawful acts. You may not transmit any worms or viruses or any code of a destructive nature.
2. Payment Terms and Refund Policy
- Currency and Taxes: All prices are listed in [e.g., US Dollars (USD)]. Prices are exclusive of any applicable taxes, duties, or customs fees, which will be added at checkout or may be the responsibility of the customer upon import, depending on your location.
- Payment Methods: We accept payments via [List your accepted payment methods, e.g., Credit Card (Visa, MasterCard, American Express), PayPal, etc.]. All payments are processed securely by our third-party payment processors.
- Order Acceptance: Your order constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including due to error in the product description, price, or availability.
- Refund & Return Policy:
Due to the custom and semi-custom nature of many of our products (especially hat bodies), we do not offer refunds unless the product is defective or we have made an error in fulfillment.
Defective/Damaged Goods: If you receive a defective or damaged product, you must contact us within [e.g., 7 days] of receipt. We will require photographic evidence. Upon approval, we will, at our discretion, replace the item or issue a store credit.
Incorrect Item Shipped: If we shipped the incorrect item, we will cover the cost of return shipping and send the correct product or issue a full refund.
Return Shipping: For returns not due to our error, the customer is responsible for all return shipping costs. All returned items must be in their original, unused condition with all tags attached.
3. Privacy Policy and Data Use
Your privacy is critically important to us. Our Privacy Policy governs the processing of all personal data collected from you through the Site.
- Data Collection: We collect information you provide directly to us (e.g., name, email, shipping address, payment details) and automatically through cookies and similar technologies (e.g., IP address, browsing behavior).
- Use of Data: We use your data to process your orders, manage your account, communicate with you, improve our Site and services, and for marketing purposes (where you have consented, as permitted by law).
- Data Sharing: We may share your data with trusted third-party service providers (e.g., shipping carriers, payment processors) solely for the purpose of providing services to you. We will not sell your personal data to third parties.
- Your Rights: You may have the right to access, correct, or delete your personal data. Please contact us to exercise these rights.
By using our Site, you consent to the practices described in our full Privacy Policy, which is incorporated into these Terms by reference.
4. Code of Conduct
You agree to use the Site in a manner that is lawful, respectful, and professional.
- Communication: You will not use false or misleading information when communicating with us or other users. You will not use obscene, abusive, harassing, or threatening language in any communication related to the Site.
- Intellectual Property: All content on this Site, including text, graphics, logos, images, and product designs, is our property or the property of our licensors and is protected by international copyright and trademark laws. You may not use, reproduce, or distribute any content without our express written permission.
5. Limitation of Liability and Disclaimer
- Product Use: Our products, including felt cowboy hats, fedora hats, and hat bodies, are intended for general use. We are not liable for any injury or damage resulting from the misuse or alteration of our products.
- Site Operation: We do not guarantee that the Site will be uninterrupted, secure, or error-free. We are not liable for any losses resulting from your inability to access the Site.
- Information Accuracy: While we strive to ensure all information on the Site is accurate, we do not warrant that product descriptions, prices, or other content are error-free, complete, or current. We reserve the right to correct any errors and to change or update information at any time without prior notice.
- Limitation of Damages: To the fullest extent permitted by applicable law, in no event shall [Your Company Name], its directors, officers, or employees be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Site or any products purchased through it.
Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of [Your Country/State, e.g., the People's Republic of China], without regard to its conflict of law provisions.
Changes to Terms: We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our Site. It is your responsibility to check this page periodically for changes.
Contact Information: Questions about these Terms and Conditions should be sent to us at cathyhat929@gmail.com.
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